Today the Morrison Government released the Royal Commission into Aged Care Quality and Safety’s Final Report and in doing so they can no longer delay real change in aged care.


After more than two years of this comprehensive inquiry into the sector, this is a significant moment for HSU members and branches. Our officials and members appeared as witnesses at four hearings, and we contributed over three dozen written submissions, including worker statements from members around the country.


Quotes attributable to Health Services Union National President, Gerard Hayes

“The final report is here, the recommendations are in, and we look forward to working closely with the government and all involved in the aged care sector to ensure the recommendations are appropriately actioned.”

“The aged care system is underfunded, undervalued and under stress, and the government must work quickly to deliver desperately needed reform.”

“We owe it to all older Australians, their families and the workers who care for them. It’s time to change aged care and build a world-class system centred on dignity and respect for all.”


Quotes attributable to HSU Aged Care Members

“Sometimes I finish my shift and I’m in tears because I knew I couldn’t provide the support the residents needed,” aged care worker Karen said, “it’s a production line.”

“If the residents need help, we should have the people there to give it to them,” aged care worker Lindy said, “we shouldn’t be relying on ambulances all the time.”

“Where’s the money going? Residents are paying thousands of dollars a month and there’s lots of taxpayer funding. Where’s it all going?” aged care worker Chrissy said.

“Residents are told to pick their two days a week they want a shower,” aged care worker Rachel said, “there’s a lady who likes her hair blow dried just once a week. That’s it. But I just don’t have the time to do it and I feel awful.”

“Not having enough time to spend on each resident’s care is heartbreaking,” aged care worker Honorine said, “everyone does the best they can but there is only so much we can do in this broken system.”